Do No Harm: A Toolkit for the Tourism Industry

June 2017 | The Business Innovation Facility Project

Suggested Citation:┬áThe Business Innovation Facility. “Do No Harm: A Toolkit for the Tourism Industry.” Yangon: 2017.

This Do No Harm toolkit has been developed for businesses, not-for-profit and government organisations that directly or indirectly supply goods or services to the tourism, travel and hospitality industries.

The toolkit presents a background to conflict, peace and Do No Harm in the context of the tourism sector. This is followed by practical analysis templates to help tour operators and companies approach their business activities in a manner that promotes positive relationships with, and limits the risks of causing harm to, local people and places.

This toolkit was developed by the UK aid-funded Business Innovation Facility (BIF) in Myanmar, in collaboration with CDA Collaborative Learning Projects. As Myanmar is the first country in which an international donor has supported training programmes on tourism and Do No Harm approaches, the practical examples and case studies in this report are based on field experiences from BIF Myanmar.

The toolkit is also intended to be relevant to other nations undergoing significant periods of political or economic transition and aims to contribute to the responsible and inclusive growth of the tourism sector.



Thanks go to the following contributors:

  • Harry Hpone Thant Tourism Expert & Senior Advisor to the Myanmar Tourism Federation
  • Daw Htike Expert Trainer, Luxembourg Development Cooperation Agency
  • U Lu Mon Joint Secretary General (1), Union of Myanmar Travel Association
  • Steve Noakes Tourism Expert
  • Tulika Bansal Senior Advisor, Danish Institute for Human Rights
  • Vicky Bowman Director, Myanmar Centre for Responsible Business


The Business Innovation Facility (BIF) is a 5-year initiative funded by the UK Department for International Development (DFID). BIF aims to catalyse the introduction of commercially viable, pro-poor market innovations that will enhance economic growth and reduce poverty. For more information, please see

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