Beneficiary Feedback: How we hinder and enable good practice

September 2017 | Isabella Jean

This report was produced on behalf of Beneficiary Feedback Learning Group. The Beneficiary Feedback Learning Group (BFLG) members consider beneficiary feedback to be a fundamental ingredient in rights-based programming and accountable aid practice. It is the means by which communities and individuals exercise their right to assess the relevance, quality and effectiveness of development and humanitarian interventions. Through feedback mechanisms, constituents have the opportunity to inform, influence, comment on design and critique projects and services that impact their lives. The mechanisms also offer platforms for programme improvement, with the potential to be conducted in rapid and adaptive ways that drive the contextual relevance of aid programming.


The paper was inspired and informed by many examples, challenges, promising practices and personal stories shared during and after BFLG learning events and my conversations with my BFLG co-chair, Carla Benham, a remarkable champion of accountability and feedback loops. The paper also draws on several case study visits conducted by my colleague Sarah Cechvala at CDA. Many thanks for review and feedback of an earlier draft by Bond’s Effectiveness and Learning Adviser, André Clarke.


Suggested Citation: Jean, Isabella. Beneficiary Feedback: how we hinder and enable good practice.” London: Bond, 2017.